What does WheelFreedom do?
Wheelfreedom is one of the UK’s leading wheelchair and powerchair mobility specialists. Over the years they have put together a very flexible pricing structure that needed a (very) custom hire website and back end system.
Present a streamlined and approachable version of the wheelchair hiring structure to an existing and older target audience.
Structure an online software solution to be built from the ground up allowing the admin staff to easily hire out, adjust and arrange delivery/pickup of wheelchairs.
Show that WheelFreedom are experts in mobility solutions throughout the site.
Gathering requirements, target users and thinking of the best approaches for the business needs.
Organizing the features and information users will need, both on the screen and elements behind the scenes.
Showing the initial layout, content structure and how a user will navigate through the site.
Managing the clients wants vs needs and documenting the features of the website for designers, coders & developers.
At every stage of planning
Thought about & planned
Intricate product variants
Products & addons had so much variation, a brand new structure & filter system was plannined into the site
Multiple hire types
Users needs were so diverce, paths were planned for various personas and hiring options for their needs
Information & specialists
Helpful hints and information were planned throughout the site as well as the information center to help user understand the products
Custom software back-end
The equipment and order tracking systems were completly redeigned to allow staff to more efficintly manage the business
Physical product tracking
Admin staff needed a completly new system planned for the collection and deliveries by their team and couriers
Ad-hoc content widgets
A set of new content widgets was designed and styled to allow flexible content and brand consistency
What the client says
Our customers love the new site and our team are really getting on well with the new portal. We managed to take a series of systems that we had hacked to 'make it work' from the last 12 years and streamlined it into a single scalable product. I couldn't be happier
Wheel Freedom, Technical Director
A better experience for everyone
When the project launched, the feedback was overwhelming. Customers loved the new look and feel of the site and found it easier to understand. Admin staff were able to cut down the amount of time spent processing orders thanks to the new streamlined portal software.